FAQ / Frequently Asked Questions

FAQ – Valeretti & Alessia™

1. Delivery Times – How long does it take to receive my order?
Our average delivery time is 7–15 business days after order processing. Order processing usually takes 1–3 business days. During busy periods (e.g., holidays), it may take a little longer.

2. Shipping Costs – Is shipping free?
Yes! We offer free shipping for all orders within the USA.

3. Returns – How does your return policy work?

• You can return your order within 14 days of receipt.

• Email Info@valerettiandalessia.com with your order number.

• Return shipping is the customer’s responsibility, except for defective or incorrect items.

• Once we receive and inspect your return, we’ll refund your order within 14 days.

4. Order Tracking – Will I get a tracking number?
Yes. Once your order is shipped, you’ll receive a tracking code via email if available.

5. Contact – How can I reach you?

• Email: Info@valerettiandalessia.com

• Phone: +32 470 11 54 02 (International)

• Address: Aalst 9300, Belgium

6. Why does delivery sometimes take longer?
We work with external suppliers. Some products ship directly from the supplier, which can slightly extend delivery times.

7. Payment Methods – What do you accept?
We accept the most common payment methods in the USA:

• Credit Cards (Visa, Mastercard, American Express)

• Apple Pay

• Google Pay